MyCustoms Account

Using MyCustoms Account

MyCustoms Account has been designed to be intuitive and easy to use. Refer to our full step-by-step instructions if you need additional help.

We recommend accessing MyCustoms Account directly from our website. To create a bookmark or add as a favourite in your browser, please refer to our step-by-step instructions.

MyCustoms account user guide (PDF, 2 MB)

If you need help using MyCustoms Account, or have any questions, contact revenue@customs.govt.nz

About MyCustoms Account

MyCustoms Account is Customs’ self-service digital platform for brokers and importers with deferred payment accounts. With MyCustoms Account you can view your account balance, available credit, and transaction history. You can also download your deferred payment account statements.

Accessing MyCustoms Account

Setting up your MyCustoms Account is free and simple.

Your MyCustoms Account user profile is linked to the designated billing email address (where your statements are sent) for your deferred payment account.

MCA will send an email invite to your billing email address (this email will be sent from customs.govt.nz.no-reply@oraclecloud.com). Contained in the email invite is a link to activate your MCA account. When you activate your MCA account, your billing email address becomes your MCA username.

Don’t forget to check your junk or spam email folders if you haven’t received your email.

Note that it is only possible for one MCA user profile to be linked to a deferred payment account at any time.

If your business has multiple deferred payment accounts with Customs and the designated billing email address is the same, you’ll be able to view details for all accounts under your single MCA user profile.

Where each deferred payment account has a different billing email address, separate MCA user profiles will be created. Each user profile will only be able to view details for the deferred payment account(s) with that billing email address.

Keeping MyCustoms Account secure

All systems in use at the New Zealand Customs Service must be Certified and Accredited.

Certification is the assertion that an ICT system complies with the minimum standards and controls described in the New Zealand Information Security Manual. The New Zealand Information Security Manual details processes and controls essential for the protection of all New Zealand Government information and systems. Certification is evidence that due consideration has been paid to risk, security, functionality, business requirements and is a fundamental part of information systems governance and assurance.

Accreditation is the formal authority to operate a system. Accreditation ensures that either sufficient security measures have been put in place to protect information that is processed, stored or communicated by the system or that deficiencies in such measures have been identified, assessed and acknowledged, including the acceptance of any residual risk.

For MyCustoms Account, an independent third party was also engaged to review the security configuration settings and provide advice and recommendations to ensure the system maintains a strong security posture.

Terms and Conditions

1. Agreement

1.1 Access to MyCustoms Account ("the Platform") is governed by the terms and conditions as stated below. By accessing and using the Platform, you shall be deemed to have accepted and agreed to be bound by these Terms of Use. If you do not accept these Terms of Use, you must not activate your account or use the Platform or any of the Services. If you are accepting these Terms of Use on behalf of a company or other entity or person, you represent that you have the authority to bind that entity and its affiliates to these Terms of Use.

1.2 In these Terms of Use, the words:

1. “account” refers to any user account activated on the Platform
2. "we", "our" and "us" refers to the host agency managing the Platform (the New Zealand Customs Service)
3. “you”, “your” or “User” refers to any user of the Platform
4. “Content” means all information and material contained on the Platform.
5. "Platform” means the MyCustoms Account platform administered by the New Zealand Customs Service and any replacement platforms with the same or similar functionality.
6. “Services” means any service offered through the Platform.

1.3 These Terms of Use may be changed from time to time. Changes will be posted to this page (https://www.customs.govt.nz/my-customs-account). You accept that your use of the Platform after changes have been posted will be deemed to be your agreement to the modified Terms of Use. Every time you wish to use the Platform, please check the Terms of Use to ensure you understand the Terms of Use that apply at that time.

2. Access to the Platform

2.1 We reserve all rights to deny or restrict access to this Platform by any particular person, including any User, or to block access from any Internet address to this Platform, at any time, for any reason at our sole discretion. Denying or restricting access to the Platform does not remove any pre-existing statutory or contractual obligations or liability which the User has to us or any other User.

3. User Responsibilities

3.1 You warrant that:

1. You will keep your login details secure, including the email address to which your account in the Platform is connected; and
2. You will not misuse the Platform by knowingly, or with reckless disregard, introducing viruses, trojans, worms, logic bombs, disabling code, or other material that is malicious or technologically harmful; and
3. You will not misuse the Platform by knowingly, or with reckless disregard, uploading objectionable or otherwise illegal material; and
4. You will not use algorithms, artificial intelligence, or web-scraping in relation to content submitted into the Platform; and
5. You will not attempt to gain, or enable another person to gain, unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform;
6. You will inform us immediately if you know or suspect that any third party has unauthorised access to your account.

3.2 You acknowledge that you are responsible for all your actions in relation to the Platform and acknowledge that such use is at your sole risk.

4. Operation of the Platform

4.1 While reasonable steps will be taken to ensure that the Platform is available to Users, the accessibility and operation of the Platform relies on technologies which are not under our control. The Platform will be unavailable from time to time to permit routine and unscheduled maintenance to be undertaken and for other reasons. We do not guarantee continuous accessibility, availability or uninterrupted operation of the Platform.

4.2 We may modify, suspend, restrict, withdraw or discontinue the availability of a Service, any Content or the Platform, at any time either temporarily or permanently for any reason.

5. Platform Security

5.1 We will use reasonable care to ensure that up to date versions of reputable third-party anti-virus software are implemented for the Platform. Notwithstanding the above, you carry out any transactions or communications at your own risk.

5.2 You are responsible for configuring your information technology, computer programmes and platform to access the Platform. You should use your own virus protection software.

6. Hyperlinks

6.1 We are not responsible or liable for:

1. the availability or content of any website; and
2. any damage or loss of any kind caused as a result (whether direct or indirect) of the use of any website, including but not limited to as a result of reliance on the contents contained in or available on any website; linked to or from the Platform.

6.2 Hyperlinks to other websites are provided for convenience only. Under no circumstances will we be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this Platform is linked.

6.3 We reserve the right to disable or change the URL of the Platform. If you create a link to the Platform, you do so at your own risk.

6.4 We reserve the right to impose conditions when permitting any hyperlinking to, or framing of, the Platform or any of its contents.

6.5 We reserve the right to object to or disable any link to this Platform for any reason.

7. Disclaimers and Limitation of Liability

7.1 All Content provided on the Platform is for general informational purposes only and does not constitute legal advice or legal opinions on any specific matters.

7.2 While reasonable care is taken by us in providing the Content and Services on the Platform, we do not make any warranty or representation whatsoever, express or implied, including:

1. that your use of, or access of the Platform will be uninterrupted, timely, secure, free of bugs, free from human tampering or intervention, free from virus or other malicious, destructive or corrupting code, programme or macro, free from transmission errors or otherwise error-free or that there will not be any defects or deficiencies in the Platform, Services or Content;
2. that the Platform and its Services will be secure in all circumstances, or that your information captured in or made available in the Platform will be secure in all circumstances;
3. the compatibility or suitability for use of the Platform with the User's browser or its information technology equipment and systems;
4. any consequence from use of the Platform or any of its functionality not being available;
5. the accuracy, completeness, reliability, title, merchantability, satisfactory quality and/or fitness for any particular purpose of the Content.

7.3 We will not be liable for any damages, losses, compensation, penalty, expenses or costs (whether direct or indirect and whether foreseeable or not) including incurred on account of or arising from:

1. using, visiting or relying on any statements, opinion, representation or information provided through the Platform; or
2. any delay or errors in operation or transmission, communications failure, internet access difficulties or malfunctions in equipment or software; or
3. use of, or inability to access, the Platform or Services (in whole or in part) or any other website linked to the Platform or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if we are advised of the possibility of such damages, losses, compensation, penalty, expenses or costs; or
4. the actions or omissions of any person who accesses or uses the Platform, its Services or obtains any information directly or indirectly through the Platform.

8. Indemnity

8.1 Each User will indemnify, defend and hold us harmless from and against all claims, losses, expenses, damages and costs, including reasonable legal fees, resulting from any breach by that User of these Terms of Use.

8.2 Each User will indemnify, defend and hold us harmless from and against all claims, losses, expenses, damages and costs, including reasonable legal fees, incurred by them in connection with any claim that could not have been made if that User had complied with their User Responsibilities at paragraph 4.

9. Privacy and Official Information

9.1 We collect personal information about you from the information you provide us in connection to this Platform.

9.2 We will use information (including personal information) that you provide for the following purposes:

1. To set up and maintain accounts in the Platform;
2. To maintain the Platform generally, for the purposes of running the Platform efficiently and delivering Content to you effectively.

9.3 Your personal information will generally only be used for the purpose you provided it (to provide you with a service). We may also use personal information provided to us through this Platform for other reasons permitted under the Privacy Act but we will only do so when it is reasonable to do so (for example, when the law requires us, including via a request under the Official Information Act 1982).

9.4 You have the right to ask for personal information we hold about you, and to ask for it to be corrected if you think it is wrong. Further enquiries for access to or correction of your personal information should be made to in writing via email or post. Contact details are available on our main website: https://www.customs.govt.nz/about-us/your-information.

9.5 For more general material about privacy and how we collect, use, and disclose data is available on our main website: https://www.customs.govt.nz/about-us/your-information/.

10. General

10.1 Any clauses that are expressed to be for our benefit are enforceable in terms of the Contract and Commercial Law Act 2017 by us.

10.2 If we exercise or fail to exercise any right or remedy available to us under these Terms of Use, this will not prejudice our rights in exercising that or any other right or remedy at any future time.

10.3 If any of these Terms of Use are determined by a court of competent jurisdiction to be invalid, void or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining term.

10.4 The use of the Platform and these Terms of Use and all its subsequent variations are subject to, governed by and must be interpreted in accordance with the laws of New Zealand, and you agree to submit to the exclusive jurisdiction of the New Zealand courts in the determination of any dispute arising in connection with the use of the Platform.