Client codes

About client codes

A client code is required as part of the import and export entry preparation and Customs clearance for shipments valued at NZ$1000 or more.

• You need to apply for a client code if you’re planning on importing or exporting items for commercial purposes valued at NZ$1000 or more.
• You need a client code and to register as a food importer if you’re planning to import food or food ingredients for use in food for sale, no matter the value.

Apply for a client code

If you don't have a client code, your customs broker can apply for this on your behalf. Discuss this with your customs broker. They will advise what documentation is required to be sent to them.

You can instead apply for a client code yourself. To apply:

• complete form NZCS 224: Apply for a Client Code or update your client registration (PDF, 295 KB)
• email your completed form and supporting documents to clientcodes@customs.govt.nz

Food importers

If you are importing food for sale or food ingredients for use in food for sale, no matter the value, you must register as a food importer. To apply:

• complete form NZCS 224F: Apply for a client code or update your client registration as a food importer (PDF, 413 KB)
• email your completed form and supporting documents to clientcodes@customs.govt.nz

Supporting documents

You will need to provide supporting documents when you apply for a client code. Documents must be clearly legible, or your application will be returned to you.

Photo IDs

You must supply a copy of your valid photo ID. This must be one of the following:

• your passport bio-page
• your New Zealand driver licence (front and back)
• another acceptable form of official photo identification.

If you are under the age of 16, you should also provide valid ID belonging to the parent or guardian who will sign the form on your behalf.  

You must supply a copy of valid photo ID for all:

• named sole traders
• partners
• directors
• trustees.

This must be one of the following: 

• a passport bio-page 
• a New Zealand driver licence (front and back).

Evidence of entity name

You must provide evidence of your entity name.

This must be a copy of your certificate if you are a New Zealand registered:

• trust
• society
• charity.

This must be a letterhead of the organisation for:

• schools
• sports clubs and similar.

After you have applied for a client code 

• You will receive an auto-response from noreply@tsw.govt.nz advising you of your client code once your request has been approved.
• If you are unable to locate this information via your email inbox or spam inbox, contact us.
• You should retain your email with your client code for future imports or exports.

You may already have a client code

If you think you may already have a client code, check your email for an auto-response from noreply@tsw.govt.nz. If you are unable to locate this information via your email inbox or spam inbox, contact us.

Information for customs brokers

If you're assisting your customers in applying for client code and you are a:

• customs broker
• freight forwarder
• other trade-related organisation

You are required become a Trade Single Window (TSW) User and use the TSW online service.

For further information on how to apply to be a TSW User, visit Registering to submit lodgements and registrations. 

Customs Number for private individuals

If you are a private individual importing or exporting for your own use, refer to the Customs Number page. This includes the application you'll need to complete.