Paying Customs
- The information on this page is relevant to personal customers only.
- If you're a private individual and have received an invoice from Customs, you must pay it in order to receive your items.
- Customers are required to pay Customs through internet banking.
Internet banking
It is important to follow our internet banking instructions precisely to ensure that payments can be processed correctly, reducing the risk of any delays.
Search for and select New Zealand Customs Service as the payee.
- Particulars field: enter your Customs invoice number from the top right corner of your invoice.
If your bank does not have Customs as a pre-loaded payee:
- Account name: New Zealand Customs Service
- Account number: 03-0049-0000706-26
- Westpac Banking Corporation, New Zealand Government Branch
You must pay using New Zealand dollars.
- Swift code: WPACNZ2W
If you need to talk to a Customs officer, call our National Contact Centre on 0800 428 786.
Credit card payments - currently not available
Customs is currently transitioning to a new credit card payment portal with a new service provider. While everything is being done to ensure that this happens in a timely manner, the option to pay by credit card will not be available until 2024.
We apologise for any inconvenience and advise that, during this time, customers are required to pay Customs through internet banking. It is important to follow our internet banking instructions precisely to ensure that payments can be processed correctly, reducing the risk of any delays.